Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 468 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 138 reviews)); "good training was present wihtin the company" ((in 100 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 194 reviews)); "You must get a good manager and department to succeed." ((in 127 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Long Hours (In Store Branch)" ((in 56 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

4.0

Feb 11, 2015

Great Company and people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lot's of work to do and learn Advance technology

Cons

Too many organizational changes Benefit changes recently

3.0

Feb 8, 2015

Universal Banker

Universal banker

Recommend

CEO approval

Business Outlook

Pros

Creates an opportunity for the development of social relationships by interacting with customers on a daily basis. Also aids the employer by allowing them to not only develop strong sales skills from high end training and coaching by managerial supervision, but allows you to take the information learned with regards to banking, and apply it to yourself with the intentions of managing your money more efficiently. This profession also does provide each employee with good benefits such as health and dental insurance, as well as an educational program for an employees education.

Cons

This company basis its success on the dependency of its employees to sell their products and services at a high level, while maintaining the ability to provide quality service to their customers and peers. Within the company, your branch is expected to work as a team and give your individual branch the opportunity to perform more effectively than all others, even though every branch is in attempt to help the company as a whole. Like all other sales opportunities, if you as an employee do not "buy in" to what you are selling, or show a lack of interest in banking, and delivering products and services to customers who are in need of making a change to their banking lifestyle, this is not the career for you. With regards to the job itself and my particular branch, you have to be able to work extended hours. You are eligible for a payout at the end of every quarter depending on your individual sales, yet better pay could be found elsewhere.

3.0

Feb 8, 2015

Old company

Quantitative analyst

Recommend

CEO approval

Business Outlook

Pros

Quite laid-back working environment. Flexible to wfh and take PTOs. Great work-life balance

Cons

Not a good choice if you want learn new things and improve yourself

Viewing 4294 - 4296 of 4,792 Reviews

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Jobs at Citizens

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Citizens Teller - Part Time

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

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