Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Jan 21, 2015
Recommend
CEO approval
Business Outlook

Pros

The pay scale wasn't bad for a " teller" position. Paid well for off site training which included hourly wage plus mileage for time to and from the site.

Cons

Not enough staff to focus on sales so quarterly bonuses were very hard to hit. Commission based position so anyone with seniority takes offense to new person getting sales. Employee with seniority was allowed to verbally harass co-workers including management and management said to just "ignore" the abuse. Manager rarely assigned primary and secondary teller and banker positions so there was always a struggle to get off line work done while standing at the teller post. We were taught correct policies and procedures in training classes but were encouraged to "bend" the rules to get through the transaction quicker.

4.0
Jan 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Licensing paid for, Continuing education and opportunities are vast. Show you are a top colleague through sales results and you will gain consideration for promotion and other opportunities. Company has just gone public and is in a P&L mindset where profitable employees will be valued.

Cons

This employer is for those who are willing to sacrifice some personal life. Many Saturday's necessary and Licensing is self-study from home.

Viewing 4312 - 4314 of 4,792 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.