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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      1.0
      Jan 12, 2015

      very short because of the training, the training was not good at all they didnt teach much at all

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      good hours, nice place to work, not too much stress for sales depending on your manager, some are all about numbers and others more about customer service, mine was more about service and seeing the ability to try

      Cons

      if you have never worked in banking before be prepared, study up on what HOME EQUITY LOANS/LINES IRA, INVESTMENTS, PREMIER BANKING, how credit works, credit cards CD'S INTEREST AND ALL THE PROCUDTS

      1.0
      Jan 11, 2015

      Toxic and Abusive Corporate Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is decent Benefits are good but have been cut since RBS' desire to spin off the bank Paid Time Off is better than most, but again, has been cut recently to be more "market aligned/competitive"

      Cons

      Absolutely horrid sales culture. "Sell more, sell deeper and sell more often". Every employee is a number and are replaceable. Unqualified simpletons are promoted quickly and demoted even faster. Heavily micromanaged to a point of complete lunacy. Unbelievable turnover and short staffing in branches. Limited promotions, regardless of what upper management preaches. Interdepartmental communication is terrible and incentive group will usually find a way to slash your bonus. Branch Managers are now expected to work 50+ hours a week. If you like being heavily criticized and asked to do things you do not agree with then this might be the bank for you.

      2.0
      Jan 10, 2015

      Lots of work for little pay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      At least you'll have a job and more experience

      Cons

      Expect to work long hours for below market pay, benefits have been declining for years, and morale among those who truly work is low. For lack of a better opportunity, work here.

      Viewing 4315 - 4317 of 4,791 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.