Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Jan 7, 2015

You'd have to be crazy to want to work here!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, good paid time off policy, great colleagues, very nice customers

Cons

Where to begin...truly the most mismanaged, micro mananaged bank I have ever worked at, morale is at rock bottom, horrible aggressive and unethical sales culture, numerous hr issues widespread throughout the organization, hostile work environment, clueless incompetent and inept management team, employee turnover especially in the branches at an all time high and who could blame them, are you sure you really want to work here?

1.0
Jan 6, 2015

VP

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great salary and benefits are the only thing

Cons

lousy management and leadership style

3.0
Jan 5, 2015
Recommend
CEO approval
Business Outlook

Pros

mostly friendly co-workers the company does seem like it cares about its employees overall OK work-life balance very extensive training (3 months) OK benefits

Cons

Many people in upper management are too sales focused The promotions are gimmicky and very off-putting for customers The products cant really compete with other banks

Viewing 4318 - 4320 of 4,791 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.