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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,799 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Sep 23, 2015

      Compliance Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary, benefits, room to grow, many business lines and career paths to follow.

      Cons

      Outdated technology and computer applications, many are resistant to change, no flexible work arrangements.

      4.0
      Sep 23, 2015

      Senior Universal Personal Banker

      Senior personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      High emphasis on great customer service, support and education. Also, reasonable employee expectations with relatively clear goal expectations and ways to manage those expectations.

      Cons

      As a growing company in the process of going public, the company struggled with staffing properly to meet the demands of both work load and customer base.

      3.0
      Sep 23, 2015

      Review

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers were nice, PTO is fair, dress code is relaxed, management is involved on a daily basis, training is thorough, cafeteria is convenient, opportunity to move up or take on another position

      Cons

      Not enough was done to show/express employee appreciation.

      Viewing 4324 - 4326 of 4,799 Reviews
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      Glassdoor has 5,080 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.