Citizens reviews

3.8

72% would recommend to a friend

(4,799 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Sep 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Very nice co-workers, and very nice customers. Decent health care benefits. Standard PTO (vacation) time. Good intentions as shown by recent TV commercials.

Cons

RIDICULOUSLY unattainable goals; especially dependent upon location. If you are in a branch that is: A. not in a city with lots of high income prospects B. NEVER fully/adequately staffed C. not operating with a top notch, cooperative/team player Financial Consultant D. most important: see B above E. Micro-managed to the nth degree F. Incredibly redundant paperwork; resulting in less time to help customers My advice to you is: Run far...Run fast. No matter what they tell you, there is always a reason that you do not meet their goals; i.e., you don't receive the bonuses you deserve. And worse....you feel you are not able to provide the best customer service due to being constantly short-staffed. **This review comes from employee with 20 successful years in the banking industry who has previously and consistently won awards for exemplary customer service with other banks.

3.0
Sep 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Hours are good 830 till 430.

Cons

No upper management support Hudson Valley. Revolving door with Bankers and tellers. Sales sales sales

3.0
Sep 24, 2015

Teller

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly environment, paid vacation time.

Cons

The pay is not that great. There's a lot of changes that are taking place.

Viewing 4321 - 4323 of 4,799 Reviews

Glassdoor has 5,080 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.