Citizens reviews

3.8

72% would recommend to a friend

(4,799 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Sep 20, 2015

Personal banker

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Okay environment okay customers and great pay

Cons

Horrible people and rules and sales goals

4.0
Sep 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Citizens is focused on the career growth of every employee as well as offering a very good benefits package.

Cons

Training locations only in PA. None in Delaware or New Jersey

5.0
Sep 19, 2015

They invest in you

Recommend
CEO approval
Business Outlook

Pros

Citizens Bank is definitely a place that invests in you. In my experience they truly want you to do well. As a retail banker you obviously have sales goals, but incentive as well. But they aren't a company that when you don't reach your goal they won't just scold you, they will sit you down and tell you "this is what has worked for others, we want you to succeed". A lot of networking opportunities, internal promotion, and decent benefits.

Cons

Customer is customer service that is customer service. There are always going to be ups and downs. The responsibilities and stress you carry sometimes do not feel justified based on your wages.

Viewing 4330 - 4332 of 4,799 Reviews

Glassdoor has 5,080 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.