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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Sep 30, 2014

      Summer Teller

      Evergreen teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learned a lot, good work life balance, very community oriented, health and dental for 20 hours/wk employees, family-first attitude

      Cons

      Heavy on the selling for tellers with little to no training to back it up, not a lot of consistency on goals from one branch to another

      1.0
      Sep 28, 2014

      not the same typical bank it use to be

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked with a lot of great people over the years. I love the sales as long as it is need based. Great place to start and then move on.

      Cons

      there is no work life balance as there use to be. Incentives have gone away but the work load has not. It has turned into a big bank going to a profit and loss basis. They are decreasing benefits in 2015. Taking back 5 vacation days and reducing the match on the 401K. The pension was pulled a few years back with other benefits. They want numbers not quality. regional manager asks for weekly commitment (sales) and does not care where we get them

      2.0
      Sep 24, 2014

      Home Equity Dept

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      co workers very supportive, vacation time was decent

      Cons

      Company has become far to micromanaged, company has been steadily reducing benefits every year.

      Viewing 4375 - 4377 of 4,791 Reviews
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      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.