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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,792 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      May 20, 2015

      Do Not Recommend

      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big company, many branches that offer ability to move to different areas.

      Cons

      There was no transparency with management. Sales environment is only meant to benefit the bank and not the customers. In order to maintain position, bankers must offer products and services that customers neither need or qualify for. Pay was very low as well.

      4.0
      May 19, 2015

      decent job

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues, lots of opportunity, appropriate salary, easy commission structure, great direct leadership, flexible schedules

      Cons

      While schedules are flexible, long hours are required for in-store branches. Very high pressure sales which I feel leads to some bankers making poor decisions that ultimately give the bank a bad reputation

      3.0
      May 18, 2015

      It's been a good run for me

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong bank getting stronger. Current management is doing the necessary things to make this a financially sound and profitable bank. If you have a track record of success they work to keep you.

      Cons

      This used to be a FANTASTIC place to work. I realize that the good times ended in 08 but things are looking up and they need to start showing the love more.

      Viewing 4402 - 4404 of 4,792 Reviews
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      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.