Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 460 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 313 reviews)); "Pay was good but not competitive within industry" ((in 234 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 143 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 126 reviews)); "Poor upper management and disorganized retail structure." ((in 120 reviews)); "Long Hours (In Store Branch)" ((in 59 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

5.0

Feb 27, 2015

Good overall

Banker

Recommend

CEO approval

Business Outlook

Pros

Great Incentives, hours, co workers, pay, branch

Cons

Growth, management, locations, breaks, atm

2.0

Feb 24, 2015

Dumb Manager at my branch ask to much of employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

pay is good employees are nice

Cons

Tells us that they are firing the dumb manager that works at my branch but it hasn't happened yet asks way to much of employees cant reach goals dumb training and is not beneficial

1.0

Feb 22, 2015

Used to be a good company but has switched over to a "profit and loss" way of sales which is extremely stressful.

In-store banker

Recommend

CEO approval

Business Outlook

Pros

Flexibility in the In-Store banks and ability to grow.

Cons

Micro-management with unrealistic goals in sales.

Viewing 4429 - 4431 of 4,792 Reviews

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