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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,792 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Feb 19, 2015

      Constant change

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice pay and benefits. There are opportunities for advancement throughout the organization.

      Cons

      Constant changes in management and organizational structure. Work long hours which are often not appreciated by management.

      3.0
      Feb 18, 2015

      A good place to learn the industry.

      Operations analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a very large community bank, which provides for a lot of redundancies in terms of responsibility. This allows for a good learning environment. Being a local company in its roots also provides an open dialogue with younger employees and senior management.

      Cons

      The local feel stifles growth, both from the lack of diverse business the bank does and the tendency to pigeon hole people and bring in talent from outside the bank.

      4.0
      Feb 13, 2015

      I grew up with the bank. Provided me great opportunity over the years.

      Branch manager ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Providing an exceptional level of customer experience. Early years provided opportunities for career advancement.

      Cons

      Blind loyalty. Over last year teamwork has waned. Senior management having more 'beat up' conversations than coaching sessions, regardless of performance. Retail personnel is shrinking mean opportunities for career advancement is shrinking.

      Viewing 4432 - 4434 of 4,792 Reviews
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      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.