Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Jan 7, 2014

      Few barriers to entry, endless barriers to growth.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of good people, and some interesting changes coming through the pipeline for Citizens

      Cons

      These black-and-white policies regarding the customer experience are a huge over-generalization of what it really means to create lasting relationships within the confines of an often bi-weekly conversation, in passing, with otherwise unruly customers.

      2.0
      Dec 20, 2013

      Acquisition

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance, pay, peers

      Cons

      Antiquated systems, people, corporate mentality

      4.0
      Dec 19, 2013

      The best bank to work at as a full-time college student!

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, my experience at Charter One has been great. There is a strong culture of treating everyone with respect. As a part-time colleague the benefits provided to me have been very generous. I receive education assistance to help obtain my bachelor's degree, multiple weeks of PTO, complementary bank services, large incentive bonuses, and the list goes on. Another great thing is that we are constantly recruiting the most talented employees from our competition.

      Cons

      One big problem is that our technology is often lagging with the times. They have neglected updating a lot of it, and they are finally making big changes at a rapid pace. This puts added strain on us as employees, because we often have to jump through a lot of hoops to get simple tasks done. Another annoying issue is that the company has also neglected to update a lot of branch decor and facades. A lot of our branches look like they haven't been touched up since the 90's.

      Viewing 4528 - 4530 of 4,791 Reviews
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      ReviewsCitizens reviews

      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.