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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Dec 17, 2013

      A good bank with big hurdles.

      In store banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits package, ability to move up or around, lots of support from back office staff in various departments. Citizens is a good bank to work for. However, there have been a lot of top level changes which has lead to some uncertainty.

      Cons

      Compensation is lower than industry average (simply based on my own research), managers are promoted based on selling - which can lead to great sales people making poor regional managers. There has been a lot of turnover lately and it seems like the Massachusetts area is in flux.

      4.0
      Dec 10, 2013

      The Truth About Citizens Bank

      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      -pay is great, tuition reimbursement, good benefits and vacation -many promotions and a variety of products to sell, product is easy to sell once you find the right customer -schedule is very flexible, you will be accomodated based on business need -expectations from upper management are very clear -plenty of money to make if you're willing to go the extra mile

      Cons

      -systems and technology are outdated (but do you really wanna be replaced by mobile deposit? lol) -customer service line/phonebank doesn't work in sync with the branches (which can frustrate some customers) -Onboarding process will make or break you, especially if your team members are lazy/ working against you -rumors about buyout are creating a lack of faith in the citizens brand from a customer standpoint -wealth management/ investment program is still a work in progress and has mixed results

      Viewing 4531 - 4533 of 4,791 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.