Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Nov 24, 2008
Recommend
CEO approval
Business Outlook

Pros

I enjoyed working at Charter One. Your work week is a set schedule and you get paid time off. Being a teller is not such a hard job and the people you work with are generally nice. I enjoyed a good base salary, although there were no bonuses for getting accounts. It is a good job if you don't ever want to work more than 20 hours per week. The company is very trusting with their employees and you feel like you are valued. I felt very confident in my ability to serve customers. i learned alot about customer service during my employment with them.

Cons

The main reason why I left Charter One was because i felt like I was being pushed aside. I was a part-time teller and I wanted to be full time. I was all set to transfer to another branch when all of a sudden the regional manager decided that she was going to transfer someone else. The other thing about the job was the part where you had to stands all of the time. It was unfair that my branch only had 1 chair for 4 people to share. I also thought the health insurance sucked for part time employees.

4.0
Feb 10, 2017

Great career opportunities and awesome colleagues!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It has always been the people that I work with that has made work feel less like work! There are plenty of smart, passionate people who are driving for a common goal - to be a great regional bank. The work is interesting and your opinion and suggestions as to how we can improve things are welcomed. Some great benefits (PTO, discounts on products etc..) and good flexibility to help you manage your work life balance.

Cons

As much as there are some great people there are also still some that are willing to let others do the work. If you join be willing to generate ideas AND be willing to put in the work to bring them to life.

5.0
Mar 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits, stock purchase option and ability to grow. They care about the opinion of us colleagues and actually make changes based upon our feedback.

Cons

Turnover is tough, but not different from any other retail sales job. The turnover makes it difficult to have fully staffed regions. Even if your branch is fully staffed there's almost zero chance the region is, in turn makes you cover other branches and shorten your own staff.

Viewing 4612 - 4614 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.