Citizens reviews

it is a system of who you know to get the promotion. You don't want to be too good at your job, if you are then management will keep you in that retail location and expect you to constantly produce greater volume of sales. Higher the management the more ignorance is prevalent. Tellers are treated as if they can be easily replaced and bankers and management are glorified data entry drones. There is low flexibility for single parents or students with schedule accommodations. On top of the low flexibility if you are stuck at a branch that is not making its weekly sales numbers they will keep you in the branch 2 hours after closing at least one day a week to go through transactions of the day to look for customers who may be a potential sale, and call them to schedule appointments regardless of what you're commitments maybe. What really was the cherry on my sundae at charter one was the fact that on paper we were to be there for the customers and help them with loans and investments however when it came to fee reversals management would often discriminate to their own personal preference which often was in the favor of wealthy customers who did not need fee reversals as opposed to the average citizen of Toledo.

They just sold all of their branches, so it's probably tough now. They should have grown their presence rather than selling off the branches to Old National. The Starbucks concept was a great one.