Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Aug 23, 2012

      Not colleague friendly at all

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, PTO is nice, some employees really do generally care but they are the minority.

      Cons

      Sales is the only game at Citizens. It is absolutely a "what have you done for us today" atmosphere. As soon as you have one below average quarter, you go on corrective action. The policies are so subjective they can make them say whatever is the most convenient for them. Have a top of market quarter? You get audited and they find enough to basically pay you nothing. Having been in that position multiple times, it makes one wonder why good employees stay.

      2.0
      Aug 18, 2012

      Would not recommend employment at CFG

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citizens' has decent employee benefits and is dedicated to reinvesting in the community.

      Cons

      Staff cuts over the last few years have resulted in less people responsible for more work. Average work week for salaried employee is 60 hours. Transition to open seating floor plans was ill-advised and resulted in the loss of productivity and plummeting employee morale. There is no loyalty to employees and longevity is not valued. Current management has made what was once a wonderful place to work where great people accomplished great things a thing of the past.

      4.0
      Aug 13, 2012

      Ok company to work for

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours, good company to grow in

      Cons

      focused on sales and littler contact with upper management.

      Viewing 4621 - 4623 of 4,791 Reviews
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      ReviewsCitizens reviews

      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.