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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Aug 29, 2012

      Personal Banker

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours and benefits. Well advertised. Competitive product lines make for confidence in sales.

      Cons

      Get ready to be a telemarketer. That is what you will do 80% of the time. Selling with a gun at your head. Pressure to hit sales quotas results in unethical behavior amongst colleagues, and inappropriate placement of products. Quotas are unrealistic, so you wont make any extra bonus. Job threats continuously. Most stressed group of people i have ever met.

      3.0
      Aug 27, 2012

      Okay

      Bsa
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO, benefits, flexibility, salary (if you are able to negotiate well) Past Managers are understanding and caring; can't say the same about Managers hired by RBS team members are approachable

      Cons

      Most IT roles are outsourced/ contracted no loyalty to employees - contractors are hired into FT roles promotions and internal transfers will happen if you know the Manager/ Director or have connections - know people in the right places RBS calls all shots

      Viewing 4618 - 4620 of 4,791 Reviews
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      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.