Citizens reviews

Left alone to fend for yourself. Will not learn much unless you ask. Training is minimal. Focused only on hitting goals not of each individual employee.

Where do I start? There is not enough staff. We are spread so thin its hard to function. The micro managing is ridiculous. Tellers have pop-up prompts to present to customers and have to write down their "meaningful conversations" with customers daily. You have to make individual goals to get any incentives and the goals go up every quarter. If you don't make appointments, expect to be hounded until you do. I feel as if I am harassing my customers. It is not at all fair to them. I would not bank there if I didn't work there. There are currently no raises either and if you do good on one goal they will just turn to the one you didn't make and ask you why. There is no recognition. We have daily goals on credit cards, checking, loans and investment appointments. Also a new focus every day. You never no what you are actually supposed to be focusing on. It's very confusing.