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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Dec 17, 2011

      Decent Place to work but layoffs are always looming

      Information technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Paid time off package Good 401k Some managers allow telecommuting Most employees are friendly and competent Decent work life balance but it varies group to group

      Cons

      Despite making great profits benefits keep declining. RBS incompetence nearly caused collapse but they treat Citizens employees as second class citizens. Continues to outsource rather than hire locally New employees are paid higher salaries than employees who want to advance Management is very cliquey, the same groups of people advance.

      1.0
      Dec 16, 2011

      Taken over by inept managers from RBS in United Kingdom and destroyed a great culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      employer pays well compared to other Rhode Island companies, most of the employees are friendly and hard-working, spend on new technology has been consistent

      Cons

      little chance for internal promotion due to UK influence, firedrill management that does not communicate honestly (asks for open comments, but people are punished for voicing any disagreement with management)

      4.0
      Dec 8, 2011

      enjoyable, albeit limited in terms of long term career advancement

      Teller i
      Recommend
      CEO approval
      Business Outlook

      Pros

      In my branch at least, everyone was extremely fun to work with, friendly, and supportive. My manager was a good guy, who understood how to keep everyone motivated, and working well together. He addressed issues before they became a problem. I worked here as a college student, and they were understanding of my priorities being A) school and B) work at the bank. I was actualy invited to be a part of their student internship program, which entailed bi weekly days spent at the new york headquarters, meeting with high level executives who gave us speechs on what it was like to work high up in the company.

      Cons

      Working in a bank period is difficult - frequently customers are highly distressed over money, which tends to be very personal, and you need to be able to diffuse that situation. Overall, it was a perfectly find part time job in college, which was good customer service experience, but I saw now real room to advance, unless you saw managing a branch as your ultimate goal.

      Viewing 4666 - 4668 of 4,790 Reviews
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      Glassdoor has 5,070 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.