Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Dec 4, 2011
Recommend
CEO approval
Business Outlook

Pros

The work is interesting. Most of the workers are smart and dedicated and helpful. Despite the crowding (or maybe because of it), people are generally very courteous. There's a gym (employees only) and a cafeteria. Security is taken seriously.

Cons

Politics and BS so thick you can cut them with a knife. RBS is cheap and will do anything to save a buck. Employees are constantly laid off and more contractors are constantly brought in. This can cause conflict among managers. Work/life balance - difficult. Employees cannot access personal e-mail, even on their lunch hour. Offices are packed so full of workers that colds, etc. spread through each department like wildfire, and the parking lot is too small to accommodate everyone, so contractors park offsite and are bussed in. Groups are often forced to have meetings out in the open (with others are working nearby) because there are so few meeting rooms.

5.0
Dec 3, 2011
Recommend
CEO approval
Business Outlook

Pros

The following are the pros of the job: Hours Benefits Employees Managers Customers

Cons

I did not enjoy the goals that were assigned on a quarter basis. If you were part-time employed, then you still had to work 5 or 6 days but half days right in the middle of the day.

4.0
Dec 2, 2011

A good experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A sense of security in the job market

Cons

Work load is often too heavy

Viewing 4669 - 4671 of 4,790 Reviews

Glassdoor has 5,070 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.