Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,070 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at Citizens to a friend and 66% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

74% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 450 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 293 reviews)); "Work life balance is good" ((in 180 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 135 reviews)); "good training was present wihtin the company" ((in 101 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 126 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "No bonus below Vice President" ((in 60 reviews)); "Long Hours (In Store Branch)" ((in 60 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Oct 10, 2011

A great company to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They are very flexible with your work schedule, many back office positions have flex scheduling so you can take care of you kids in the morning, leaving early to pick them up from school or whatever the situation may be. They are very family orientated and always allow you to do what you need to do as long as it fits within your schedule.

Cons

Not all of the management treats the worker's fairly or even acknowledge them as people.

1.0

Oct 9, 2011

It's a bad environment ... poor operations support, unceasing management demands, worst pay structure in industry.

Mortgage loan officer

Recommend

CEO approval

Business Outlook

Pros

If you're desperate for benefits, they are good here.

Cons

If you do your job successfully, the operations support is not there, your loans take forever to close, and your income suffers greatly. There are many demands on your time -- conference calls, sales meetings, compliance courses, all of which are done on your own time for no pay.

1.0

Sep 28, 2011

Miserable

Operations specialist

Recommend

CEO approval

Business Outlook

Pros

Working here has been great training for corporate life. I've worked both in a branch and in the "back office" giving me a well rounded education in politics. Tuition assistance is decent though a struggle to get. The home buyer assistance program is great if they're willing to give it to you. Some managers and departments really do try to take care of their employees if you're lucky enough to be in the right place at the right time. The organization as a whole seems to be trying to change towards a better environment though so far it seems like a marketing gimmick.

Cons

Pay and promotions are ridiculously unfair. I have frequently been passed over for better positions which were given to men with far worse sales and operations records. In four years, the highest raise I have received was 1.5% despite consistently superior performance reviews. The company pretends to care about its employees and customers but all its policies tell a very different story. Promotions tend to go to the person who has stuck with the job the longest putting completely incompetent managers in charge of the majority of departments.

Viewing 4687 - 4689 of 4,790 Reviews

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Jobs at Citizens

Citizens

Citizens reviews

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Reviews by job title

A great company to work for.

It's a bad environment ... poor operations support, unceasing management demands, worst pay structure in industry.

Miserable

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