Citizens reviews

3.8

74% would recommend to a friend

(4,789 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,789 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
4.0
Sep 9, 2011
Recommend
CEO approval
Business Outlook

Pros

The best reason to work at Citizens Financial Group is for the experience of getting in the door for a business major. It is a a financial institution in these hard times are making a change. This is the only company that I worked for that I actually met the CEO in person a couple of times and had a one to one conversation. Very few companies have a CEO that would come overseas to meet with each employee. Great benefits, including educational assistance which reimburses you for college expenses.

Cons

The downsides of working at Citizens Financial Group in my area is the changing of baseline throughout the quarter. One month you made have a reasonable baseline goal the next month it can double and change your whole strategy of achieving it. Technology in the bank is quite outdated teller systems, practice of telemarketing to get customers in the bank. The teaser rates they use to get customer in the bank.

1.0
Sep 3, 2011
Recommend
CEO approval
Business Outlook

Pros

You dont need any prior banking experience to work there. The benefits are good, that's about it. Salary is ok.

Cons

Constant micromanagement by regional. 2 or 3 conference calls per day, 7 days a week. Very high turnover of staff. Get used to workking long hours 9am to 7:30pm.including holidays Branches are short staffed due to everyone quitting. Local area management exceptionally poor and unqualified. Rampant favoritism. You are expected to solicit accounts from supermarket shoppers, of which 99% are never interested, however management does not want to hear that. No advancement or job growth

Viewing 4690 - 4692 of 4,789 Reviews

Glassdoor has 5,069 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.