Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
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Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Aug 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, open 7 days a week So far when I have requested time off it has been given to me.

Cons

They are more interested on sales instead of operations. The place can be falling apart but they want you to focus on sales, sales, sales. There has been times that we have been short staffed and it has taken months to replace the person that left or got fired. We have a baseline that we have to meet and it is ridiculous before we can make any money, if you don't have a person giving you loans to process it is beyond difficult to meet the baseline, you have to over work yourself just to make some money. Some are in supermarket branches and we have to do aisle time, try to get people to open accounts. It gets to a point where we are practically begging customers to bank with us.

5.0
Jul 26, 2011

Love it!

Recommend
CEO approval
Business Outlook

Pros

It's easy to get notice by upper management if you have a good sales performance.

Cons

It's difficult to get a raise.

4.0
Jul 12, 2011

good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Charter One Bank was one of the best financial institutes to work for. I worked back office and was very satisfied with my position, management, and co-workers.

Cons

The only down sides seen to working at Charter One bank was the potential for growth within the department that I worked. There were very few opportunities available ever.

Viewing 4693 - 4695 of 4,787 Reviews

Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.