Citizens reviews

Where do I begin? I've worked for over 6 months in a short staffed branch without a branch manager. Senior management expects all goals to be exceeded and has even increased our goals yet have failed to provide management for my branch. The technology is way behind and we are forced to product push multiple products to customers that they really do not need. - I was also strongly advised by upper management to not go for a promotion because "you actually may get it and not be ready for it" - Their words.

Where to begin? Bank is very dysfunctional and extremely disorganized. "Too Many Chiefs, Not Enough Indians"-very top heavy with midlevel and senior management while staffing in the branches is minimal at best. Constant and relentless sales pressure to sell the customer any product the bank is pushing-feel very much like a used car salesman. Micro-managed from the minute you walk in the morning to the minute you leave at the end of the day. Bank's overall infrastructure including systems, ATM equipment, etc. is in total disrepair, yet Citizens spends huge sums on new advertising and glossy brochures. Ellen Alemany, the C.E.O. may be a bright woman, but is clueless when its comes to retail banking. Why is the British Government paying this woman to maintain at least two corpoarte offices-New York and Providence yet the bank cannot even afford bottled water for its branches or calendars or X-mas envelopes for its customers. I just don't get it! I would not recommend working for Citizens until RBS sells them and they get their act together.