Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,068 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at Citizens to a friend and 66% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

74% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (189) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 454 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 302 reviews)); "Good Work life balance for employees" ((in 182 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 135 reviews)); "good training was present wihtin the company" ((in 100 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 123 reviews)); "You must get a good manager and department to succeed." ((in 120 reviews)); "No bonus below Vice President" ((in 57 reviews)); "Long Hours (In Store Branch)" ((in 57 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What Citizens locations have received the highest employee ratings?

Tarrytown , Tampa , Los Angeles , Jacksonville , Marlton , Natick , Charlotte , Atlanta , Dallas , Columbus

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Citizens

Citizens reviews

3.8

74% would recommend to a friend

(4,788 total reviews)

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Jan 26, 2011

Potential for great things, but management isn't listening.

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Make good money based off of revenue. No discretionary bonuses. All performance based.

Cons

Micromanagement and wiget driven at times.

4.0

Jan 25, 2011

Great work/life balance

Assistant branch manager

Recommend

CEO approval

Business Outlook

Pros

I worked for the bank for 7 years holding many positions. There is great work/life balance and the company offers great benefits. There is plenty of room for growth and promotions.

Cons

If your branch doesn't meet goals then there is a lot of disciplinary action. You may be required to work longer hours and product push.

3.0

Jan 22, 2011

So so

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Results oriented; fast-paced and competitive. Good in marketing to consumers. Good customer service in some of the branches. Clever brand message.

Cons

Insecure corporate culture and immature personality of leadership. Short-term driven. Change of organization quite often. A lot of workload and long hours.

Viewing 4714 - 4716 of 4,788 Reviews

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Jobs at Citizens