Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,071 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

74% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 432 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 295 reviews)); "Pay was good but not competitive within industry" ((in 236 reviews)); "Good Work life balance for employees" ((in 182 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 135 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 128 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "Long Hours (In Store Branch)" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 56 reviews)); "No bonus below Vice President" ((in 53 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,790 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

5.0

Nov 2, 2021

Great work-life balance

Senior data scientist

Recommend

CEO approval

Business Outlook

Pros

flexible working hours for non-branch staffs, especially during pandemic; a lot of internal opportunities; great company that cares about the whole community

Cons

the compensation package may not be very competitive.

Citizens Response

4y

Thanks for the high mark and for putting your talents to work for us! And you're right; we do care about the community and the happiness and success of all our colleagues! It's why we regularly review and enhance our compensation and benefits programs. Thanks again and have a great day!

5.0

Aug 30, 2021

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good organization to work. . . . .

Cons

No cons. . . . . .

Citizens Response

4y

Thanks for the outstanding review and for the time you spent working at Citizens! It sounds like you had a great experience. We wish you much success in all your future career endeavors!

5.0

Jul 16, 2021

Good

Duty medical officer

Recommend

CEO approval

Business Outlook

Pros

Best place to work here

Cons

Nil no more cons for me

Citizens Response

4y

Thanks for your outstanding rating and high praise! You sure know how to make a company feel great! Have a fantastic day!

Viewing 4726 - 4728 of 4,790 Reviews

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Jobs at Citizens

Appraisal Senior Review Analyst

Senior Appraisal Analyst

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great work-life balance

Good

Good

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Jobs at Citizens