Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Apr 25, 2010

      Charter One is sales focused and ruthless!

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      The vacation time they offered was pretty decent as well as the pay. It has gone down for people who are just starting of course with the way the economy is. They will work very hard however offer over time in many situations.

      Cons

      the sales culture there is ridiculous. Talk about micro managing to the t. I love banking and dealing with people but the sales of it all has going to be ridiculous.

      2.0
      Mar 9, 2010

      Backwards

      Banker ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Charter One offers a good work life balance and some great not your typical benefits including tuition reimbursement and child care assistance.

      Cons

      Management does not have to have managing capabilities. Just because someone is a good sales person does not mean that they are a good manager and vice versa.

      3.0
      Aug 10, 2009

      GreatBank, N.A.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bank was sold to Charter One Bank in 2007. At the time, the company was decent, as the people that I worked with were highly experienced.

      Cons

      The top management was not very honest, and did not communicate well with its employees on critical matters that occured.

      Viewing 4777 - 4779 of 4,787 Reviews
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      ReviewsCitizens reviews

      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.