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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Aug 16, 2011

      It is Okay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compared to the other firms I worked for, Citizens Bank has a more friendly work environment.I didn't see massive layoffs around me even during the worst economic times.

      Cons

      This bank hasn't been much profitable since the financial downturn in 2008.The UK government owns 83% of its parent company RBS that is still taking big losses on bad acquisitions and bad loans.

      3.0
      Jan 22, 2011

      So so

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Results oriented; fast-paced and competitive. Good in marketing to consumers. Good customer service in some of the branches. Clever brand message.

      Cons

      Insecure corporate culture and immature personality of leadership. Short-term driven. Change of organization quite often. A lot of workload and long hours.

      3.0
      Dec 18, 2010

      It was a good place to begin a career.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I learned alot and was given many opportunities. I found a position that fit better for me elsewhere but this was a good starting point for me.

      Cons

      Many times the communication between management and the regular staff was lacking. I think they could improve by opening up more lines of communication.

      Viewing 4774 - 4776 of 4,787 Reviews
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      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.