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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,798 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Apr 21, 2016

      Licensed Banker

      Licensed banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for banking, some call nights

      Cons

      Bad middle management, even upper management doesn't see to care

      3.0
      Apr 19, 2016

      Diverse but micromanaged

      Bank teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      Had the chance to work at several branches getting to know a lot of people. The age difference between me and a coworker was 50 years.

      Cons

      Everyone was micro managed. I watched bankers have to make a minimum amount of phone calls per day to meet standards that were unrealistic.

      3.0
      Apr 1, 2016

      Business Banking

      Business banking officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a very good work/life balance in this role specifically. Not the case for other positions. Compensation is quarterly.

      Cons

      Very, very conservative lender and credit policy. Business Banking only allows you to deal with companies from $500K - $3MM in annual revenues. You need to refer to the branch if below $500k and to the RM if above $3MM. Very boxed in. Difficult to get deals done. Feels like underwriters are against you, not with you. Top of the house management is in place for less than 2 yrs resulting in various corporate messages. They would rather pay more $$ to bring unproven outside people into the company, than promote from within. If you do get promoted, you will be offered no more than 5-10% of existing base. Oh, and if you don't work in RI, Boston or Phili, forgetabout it. Those are the only markets the bank invests in. Also branch morale is below poor.

      Viewing 523 - 525 of 4,798 Reviews
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      Glassdoor has 5,079 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.