Citizens reviews

3.8

72% would recommend to a friend

(4,801 total reviews)
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Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Feb 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Good benefits and very good internal training.

Cons

Don't be fooled...all retail and business banking employees are just sales employees. The sales goals are ridiculous AND they tend to change the goals every 6 months to make it harder and harder to reach your goals and thus...NOT GET PAID the commission that they promised. The management micro-manage your (sales) progress and if you have a bad month or two, you get a warning. A warning means you lose any ability to earn your sales commission for that quarter. It is such a scam. Plus they use some metrics to determine sales goals that seem way out of whack. For example, some of the goals in southern NH are the SAME goals as downtown Boston. If you love sales and competition with (against) your co-workers, this is a job for you. Everyone is in competition with each other and if management only knew, most of the sales people (AND middle management!) find a way to BS the system. What a joke.

3.0
Jan 5, 2015
Recommend
CEO approval
Business Outlook

Pros

mostly friendly co-workers the company does seem like it cares about its employees overall OK work-life balance very extensive training (3 months) OK benefits

Cons

Many people in upper management are too sales focused The promotions are gimmicky and very off-putting for customers The products cant really compete with other banks

Viewing 571 - 573 of 4,801 Reviews

Glassdoor has 5,082 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.