Citizens reviews

3.8

72% would recommend to a friend

(4,801 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Mar 26, 2015
Recommend
CEO approval
Business Outlook

Pros

⋅ Thorough trainings are offered right away with mileage AND time reimbursement. I had zero banking experience when I started and I've learned so much through the last three years. The classes are helpful and allow you to learn all of the boring regulations easily. ⋅ Benny's are great. You get full benefits right off and vacation time, 18 days, on the first calendar day of the year. In store branches observe traditional branch holiday hours as of 2015 as well! ⋅ The people are awesome. Chances are high that you will develop fast friends with your branches colleagues. Most are willing to help and guide you through challenges and to work with you as a team to help you succeed. ⋅ Branch managers are pretty good. The best people in my opinion are managers. The branch I work at is lead by someone who will stick by you and give constant honest feedback and is really fun to work with. Most importantly, he is realistic with his expectations of individual preformance.

Cons

Which leads me to here.... Corporate - this job is all about sales and unnecessary processes. They expect you to shove every product possible down someone's throat and still "have the customer be 100% satisfied with their experience" because we're making recommendations that "fit" the customers needs. The incentive program continues to be an ongoing joke. They actively seek out ways to disqualify a sale. Honestly, it's super easy to get burnt out of this job. I don't feel like I'm working on building my career, I feel like I'm trying to stay afloat and making sure I fight for every sale I can. I'm good at sales but I just don't care anymore. This company espects too much and even for phenomenal sales people, it's just not worth it.

3.0
Feb 17, 2015

I've been with the company 4 years

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is good, the benefits are alright. It takes knowing someone to get a promotion, so that is challenging.

Cons

The constant pressure to sell, sell, sell. It's hard to believe the company really wants us to put the customer first when the bottom line is what did you sell today and why you didn't get 3 checking accounts?

3.0
Feb 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Quite laid-back working environment. Flexible to wfh and take PTOs. Great work-life balance

Cons

Not a good choice if you want learn new things and improve yourself

Viewing 568 - 570 of 4,801 Reviews

Glassdoor has 5,082 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.