Citizens reviews

3.8

73% would recommend to a friend

(1,286 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

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1K reviews

Reviews about "Compensation"

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3.0
May 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits are decent.

Cons

Easy to feel burned out.

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Citizens Response
5y
We so appreciate your taking the time to share your experience working at Citizens! We also appreciate your hard work in helping individuals and families realize their dreams of homeownership. Thanks again and best of luck in your career!
5.0
Apr 30, 2021

Banker

Recommend
CEO approval
Business Outlook

Pros

Good hours good pay for workers

Cons

Bad management needs more structure

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Citizens Response
5y
Thank you for taking the time to post a review! Your feedback is so important in helping us evaluate if we're meeting the needs of our colleagues. In fact, we'd love it if you would consider calling our HR Service Center at 1-866-472-8234 or our anonymous alert line Right Call at 1-877-495-4727 to share your feedback about your experience.
2.0
Apr 29, 2021

Great work life balance, little reason to stay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Citizens gives new hires 4.5 weeks of vacation. Work life balance is highly encouraged! Very smart leaders that are great resources to learn from.

Cons

Bonuses are not paid to corporate consumer colleagues until VP (6+ years from new hire). Promotions aren't as much based on merit as they are opportunity (you won't move up in title or pay until someone above you leaves or you switch business lines). Management talks about "bleed green or reconsider working here", but they do not invest in young talent. They make no effort to incentivize early career employees, do not try to retain, and don't even conduct exit interviews because they aren't interested in changing the culture.

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