Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Jun 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Not any-closest place there is to hell on earth

Cons

The call center is a cesspool of criminals who threaten, harrass and abuse co-workers (and customers). Management does nothing but blame the victim to protect themselves from a potential lawsuit. The company regularly cheats employees out of monthly bonuses of several hundred dollars-by finding a "mistake"in one of their thousands of calls. Most employees only last a few weeks/ months. They do nothing to reward or promote top performers-in fact they try to keep you where you are. I have worked for three banks and this is by far the WORST. They scam Senior Citizens by product pushing phony gimmicks like "free online coupons" (to Senior Citizens who don't even own a computer) who then get charged $11 monthly fee for not cancelling after 30 days. Most don't notice for months or years till it's too late for a refund. Run, don't walk, away from this horrible organization with awful people-from the very top down.

2.0
Sep 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Professes a great culture and entrepreneurial approach. Many good people.

Cons

Very anal management style, managers subjected to relentless pressure to produce, Old styled command and control, treacherous behind the scenes manipulation and outright negative operating environment....even if you're doing above average work.

1.0
Jul 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Writing anything in this section of the review would just be a lie. I mean green is my favorite color... Nope still a lie!

Cons

As you can tell by the complete lack of pros, this will a long section. The pay is mediocre at best. They claim to have the best training program, alas have the worst of any company I've worked for. Most managers, brach, regional or otherwise are terrible at everything they do. The company offers you no support to produce results, but expect gold. It's completely possible that this is literally the worst company I have ever heard of. I really tried to give the company credit for something; but I can't. Nothing is good about the company. Even their practices are stupid, the company wants new customers but doesn't care about their existing at all. If you don't work here and you apply after reading this, you deserve it.

Viewing 16 - 18 of 4,787 Reviews

Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.