Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Sep 13, 2014

Micromanaged

Recommend
CEO approval
Business Outlook

Pros

The pros here aren't many. Good amount of vacation, and decent benefits.

Cons

There are probably too many to list here. You will be micromanaged daily. They go as far as having managers plan your days down to the hour. The regionals and upper management are completely out of touch with the branches. The goals increase quarterly and become more outlandish. The culture is changing from doing what's right for customer to doing what's right for the bottom line. The incentive plan is moving to a profit and loss based system and regionals are pushing service fees as profit. Regionals are also pushing for branches to fake accounts and credit cards. They hardly ever promote from within, but will hire gas station cashiers or lingerie store cashiers as managers at a higher pay rate than those promoted. Many of the managers are under trained and are being trained by their employees. Be prepared to work for the company for years and then have to train and babysit your boss on a daily basis. Very high turnover rate not just for bankers but also for branch and regional managers. The branches are always short staffed and the current bankers are expected to increase their sales production to make up for shortages. The hours for in store bankers are terrible.

2.0
Aug 31, 2014

Personal Banker

Recommend
CEO approval
Business Outlook

Pros

It's a job that gives great exposure to the financial services industry. Depending on where your branch is located, you could be rewarded with competent management both at the branch and regional level. If you work in a traditional stand alone branch you'll have holidays and Sundays off as well as rotating Saturdays. There are a lot of career opportunities available however, the bank has made it quite evident that they want to keep their sales staff in the branches and not give them the opportunity to move to the corporate offices. The customers for the most part are great and after they get use to seeing your face on a consistent basis, they will keep coming back to you. Depending on your branch, your coworkers could be so much fun to work with especially when everyone understands that everyone feels the same way.

Cons

If I knew what the job actually was at the time which I interviewed, I would have never accepted the offer. Management is putting multiple responsibilities on the shoulders of its underpaid branch staff and is not offering or approving requests for pay increases. Sales goals and the incentive program go hand in hand when you see how little you get for a quarterly bonus. The conference calls, reporting, call nights, the Customer Experience Process (which is a monster of its own), all are a waste of time when you see how little your quarterly bonus is. No one cares one bit about what is good for the client. They only care about making the daily sales goals and quarterly bonuses. If a customer has weak sales resistance, they are as good as gold in the branch. It's not personal banking and the theme is clear, how much can we get out of the customer today. Be prepared for a lot of call nights until 6 or 7pm and also be prepared to realize you are calling the same customers all the time most likely for the same products.

1.0
Aug 28, 2014

Worst Company I have ever worked for.

Recommend
CEO approval
Business Outlook

Pros

Colleagues, Competitive Salary. Poor Incentive Stucture.

Cons

No work Life Balance ,overworked ,staff shortages throughout footprint, extensive numerous daily conference calls, micro-micromanaged. Unrealistic Goals

Viewing 19 - 21 of 4,787 Reviews

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