Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Aug 17, 2025

Please read - Long, but honest

Recommend
CEO approval
Business Outlook

Pros

The benefits were pretty ok.

Cons

This is a long read but it's honest. Please read - especially if you are a POC* I worked at Citizens for a little over a year. I worked on the Talent Acquisition team under the HR Business function. My experience working there started out incredible. I was so happy to work every day. But, it quickly turned sour. Within my first 6 months of employment, four members of my team left. I later discovered that they left due to poor management, lack of training, and discrimination. I was put under an immense amount of pressure and my workload was unbearable. I worked a minimum of 14 hour days. My sleep pattern was awful. I was so stressed from work that my hair began to fall out - so much so that I ended up cutting it off. I was unsupported by management and my Stakeholders. Almost every day I would end my day in tears from being berated and belittled by my manager. A visiting friend of mine overheard the way my manager spoke to me during one of our 1:1s that made me very upset and led me to cry. My friend commented that she had never heard a manager speak so badly to an employee. There were members of my leadership team that I later discovered were speaking negatively about about me behind my back. They used me to get work done before the holidays and then presented me with an option that ultimately forced me to leave. I was essentially quiet fired. The leadership that I worked under and my Stakeholders within the CM&A/Commercial groups were despicable. It was painfully obvious that there was nothing I could have done to satisfy them. They had impossible expectations. And, as much as they spoke on wanting to diversify Citizens, their efforts to hire POC were null and void. This group made it very clear to me that they did not want POC in their space. I was not the only POC that endured their bullying and discrimination. It was disgusting and quite frankly unforgivable. I will never recommend anyone work here. And, it's disheartening. Because what started out as a wonderful opportunity became one of the worst experiences of my life. I STRONGLY urge the ELT to evaluate that group. There have been several complaints about them over the years and nothing has been done. They are a clique of "mean girls" fueled by prejudice and malice.

5.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

great work environment, with work life balance

Cons

working in customer service may be draining to some

avatar
Citizens Response
10mo
Thanks for sharing your experience! We're glad you value the positive work environment and work life balance you've found here. Thanks for all you do!
2.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

You get health insurance for being part-time. You get paid weekly.

Cons

They expect way too much out of the staff. Especially in low-traffic branches. You expect staff to open new accounts when there is no one coming into the branch to do so. Additionally, staff has spent a lot of time going around town to gain accounts with no success, but the goals are ridiculously high. Apparently they are also a fan of hiring people they KNOW personally and don't care if they can actually do their job properly. New managers are leaving the branch over two hours early under the guise of "leads" and "prospecting," but they're really just leaving early to beat traffic. They don't care about your work-life balance. These same managers who leave hours early can't even work a weekend a month to give other staff members a proper weekend off.

avatar
Citizens Response
10mo
Thank you for taking the time to share your feedback. We're sorry to hear you are not completely enjoying your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).
Viewing 187 - 189 of 4,790 Reviews

Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.