Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Aug 7, 2025

High Stress, Lies About Hybrid Work, Low Pay, Bad Benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are lots of opportunities to move up and lots of chances for career growth but the easiest way to do that is go to Fidelity or Santander and then come back because you probably won't see a pay increase unless you do.

Cons

They just rolled back their hybrid model from 3 days in office to 4 days in office because "we value face to face" and "at least we're not JP Morgan or Bank of America, right?" Don't worry, though, all the executives who made that decision will still be using Zoom to dial into meetings because it doesn't apply to them. Every employee survey reveals the same thing: everyone is stressed, the pay is bad, the benefits are bad, the IT infrastructure is bad. They make lots of sad faces and don't change anything. And that's the people who bother to take the surveys, many people don't because they've gotten used to the "sad face, don't change anything" routine.

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Citizens Response
9mo
Thank you for taking the time to share your feedback. Our in-office policy exists with the reassurance that flexibility remains at the core of who we are and encourage colleagues to connect with their manager to discuss their individual situations.
4.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Enjoy learning new things and this job provided many new skills.

Cons

Technology challenges abound and take a long time, if ever, to get fixed.

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Citizens Response
10mo
Thanks for sharing your experience. We’re glad to hear you’re gaining new skills and enjoying the learning opportunities. We recognize that technology can present challenges and appreciate your feedback as we work to improve our systems.
5.0
Aug 5, 2025

Great place

Recommend
CEO approval
Business Outlook

Pros

Great PTO, benefits, good management

Cons

No coms, great company to work for

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Citizens Response
10mo
Thanks for sharing your experience! We’re glad to hear you’re enjoying the benefits and support from your team. We appreciate your hard work!
Viewing 190 - 192 of 4,790 Reviews

Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.