Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 444 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 312 reviews)); "Good Work Life Balance Here" ((in 187 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 134 reviews)); "good training was present wihtin the company" ((in 97 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 192 reviews)); "Poor upper management and disorganized retail structure." ((in 129 reviews)); "You must get a good manager and department to succeed." ((in 121 reviews)); "No bonus below Vice President" ((in 63 reviews)); "Long Hours (In Store Branch)" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens reviews

3.8

73% would recommend to a friend

(1,286 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

5.0

May 29, 2023

Banker at Citizens

Banker

Recommend

CEO approval

Business Outlook

Pros

Excellent way of training you from 0 Good Pay Good teamwork Great PTO Great Health Benefits Flexible hours and locations. Growing opportunity.

Cons

Theres not much that i can complain about this company, the only is trainings are 100% virtual which make it difficult for some people due to distractions at the site. Everything else is great.

Citizens Response

Thank you for taking the time to share your feedback. We're glad to hear you're enjoying your PTO and growth opportunities here. Thanks for all you do!

1.0

May 26, 2023

Treat Employees Terribly

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Pay rate is pretty good

Cons

No support. Treat people like they are garbage.

Citizens Response

Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

5.0

May 25, 2023

A Space with Great Opportunities

Relationship banker

Recommend

CEO approval

Business Outlook

Pros

Skills Development, carrier growth, Culture and Benefits.

Cons

Low incentive or bonus. .

Citizens Response

Thanks for leaving a review. We're so glad to hear that you feel supported by our benefits. Keep up the great work!

Viewing 280 - 282 of 1,286 Reviews

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Citizens Teller - Part Time