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ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

289 reviews
4.0
Mar 2, 2017

Customer Experience Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Incredible community of people, fantastic job perks, gorgeous office space.

Cons

Lack of opportunity for lateral movement outside of CX department.

5.0
Sep 14, 2016

Such a positive company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Incredible Culture -Great Perks -Beautiful office -Everyone is SO genuinely happy and thankful to be there -CEO Payal is incredibly inspiring, accessible and savvy -You are actually making a difference and improving people's lives around the world -Open & accepting environment, definitely a byproduct of the leadership -Flexes well with the expected growing pains of a successful start-up

Cons

-Financials moving forward are uncertain (welcome to a start-up) -Should add a matching 401K, but that goes back to the financials

5.0
Aug 15, 2016
Recommend
CEO approval
Business Outlook

Pros

I'm going to split this into two sections, the company's trajectory from a business perspective, and the culture of working here. On both accounts the company is excelling, but I think the distinction is important. In terms of business, it couldn't be better. When working on tough challenges at ClassPass I frequently think to myself "this is a winners problem." In the last year we have grown the team a lot to account for our growing business, which can be a hard process—but so worth it. The transition from being a small startup to a real company has been palpatable and very positive. We have our ducks in a row, and I'm looking forward to helping more people lead healthy, active, and fulfilled lives. Now, for culture. I would sum it up by saying we are a BS free team. We value positivity and personal development, while focusing our energy on tasks that move the needle the most for our members, our studio partners, and our business. We test ideas before scaling them (a sign of a healthy mindset regarding growth), and we aren't afraid to fail. I don't find myself doing anything day-to-day that I would consider "busywork." On the product and engineering team we use Jira very effectively.

Cons

Fast growth comes with fast changes to process and product. We accrued some technical debt as we focused on scaling the business to meet our reliability standards, though as we've grown the engineering team we now have more bandwidth to pay down that technical debt. We communicate a lot with one another, at times I must remind myself that not all meetings are mandatory.

Viewing 58 - 60 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.