employer cover photo
employer logo

ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
avatar

Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

289 reviews
1.0
Apr 19, 2024
Recommend
CEO approval
Business Outlook

Pros

They have a flexible time off policy

Cons

In 2019 this was an amazing company. Since the merger with MindBody and promoting people with little to no manager experience this has gone downhill. Sales management is largely made of a close group of friends in Montana that creates a bubble that prohibits growth unless you get into the inner circle. Team leaders are more worried about creating a non existent team culture over mandatory 30 minute meetings 4x/week than employee growth or performance. The sales cycle is short, however they have decided it is easier to have devs call the same accounts that have been reached out to for 8+ years than to invest in researching for new accounts. They do not provide any flexibility in the sale so you get people that have said no for 8 years getting pitched the same product. Territory assignments are based more on manager favorites than performance. Salary is low for the sales industry and while it is uncapped commission, you do not get any commission until hit 75% of quota. They recently lowered commission payouts by 20% without raising base pay so you no longer have incentive to sell above quota. Review cycles have more to do with company fit than performance. Ranking higher a mediocre sales person than a high performing rep that does not host trainings, buddy's, or play their weekly/monthly games. A big part of the review is acting like an owner (they do not give shares) which they define basically by how much money you sacrifice for the company to look better. Overall I belive the company is reducing employee experience to save money and make it look more appealing for Vista to sell the company.

2.0
Sep 26, 2023
Recommend
CEO approval
Business Outlook

Pros

The people on the team are great and always supportive. Good benefits.

Cons

The culture has turned incredibly toxic in the last 6 months. They changed the compensation structure so you have to work harder to make less and you are rewarded for hitting goals by them saying oh we didn’t set the goals high enough and making changes so you have to do more to succeed. There’s very little support from the top and poor trickle down of information. Trainings are mandatory and repetitive and take time away from activities that could be earning you commission, which often feels intentional. Very clear the company is failing and doesn’t know what to do.

1.0
Aug 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits, lots of vacation time.

Cons

Constantly changing business model, and overly caught up in being "cool" and not focused on doing what is right and what is smart. I guess you should expect this from a company whose main demographic is rich white ladies who wear Lululemon.

Viewing 70 - 72 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.