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ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

289 reviews
1.0
Jul 15, 2019

Don’t board the Titanic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I am not going to list any pros. As they are all smoke and mirrors. Employees get a free CP membership, snacks, cold brew, and booze in lieu of a fair wage.

Cons

It’s like working in the Twilight Zone or being on an episode or Black Mirror. Critical thinking is not encouraged, in fact it’s frowned upon. They would much rather you drink the ClassPass koolaide and pretend everything is fine than have their tactics questioned. Questioning any decision of any kind will result in punishment regardless if their policy is obviously unethical. ClassPass managers would rather blame their team members instead of taking accountability for their failures. If one of the team members isn’t performing well there is no acceptable reason for this performance, and no outside factors are taken into account. If the employee can’t get their numbers up s/he will be placed on a performance improvement plan. This plan, however, is not a plan to improve performance as it outlines that the employee hit the exact same metrics everyone else is expected to hit. Something that employee was probably doing to begin with. Then the employee is asked to take accountability for their actions. If the employee doesn’t get their numbers up, even if they do everything outlined in the PIP they are fired. I’m not sure how logical or ethical it is to ask devs to take accountability for low numbers and not ask the same of managers. Speaking of unethical, their sales tactics are horrendous. One must basically sell their soul to perform well there. ClassPass cares about the ends, not the means - get that sale at any cost - even if It means lying to prospective partners. For over a year partner dev folks were, mostly unknowingly, pitching people on rates they would never see, and while ClassPass has kind of tried to change the pitch to reflect the kind of payouts partners will really see, it hasn’t been enough. Now ClassPass is allowing their partner dev employees to offer cash incentives for signing up with ClassPass because they know they are a total scam, so instead of changing that they’ve opted for bribery. Avoid working here at all costs. It’s not worth your mental health. While it appears that ClassPass offers job security, it doesn’t. Instead, those in charge are looking to get even richer by selling the company to another company like Facebook or google, which means every job created in Missoula will be gone. Don’t get on the titantic. Just don’t.

2.0
Aug 18, 2018
Recommend
CEO approval
Business Outlook

Pros

- Product that users love - Employees get free use of the product

Cons

- Product decisions are made with zero input from engineering - Deadlines are continually forced on teams by the leadership team - Features pushed out to meet deadline are often broken, incomplete and teams are forced to move onto the next feature - Burnout is a real issue in engineering - Culture of the entire company has been in decline, CEO brings a bro-culture and we're hiring more and more people that align with that mentality - Clear disinterest in bringing benefits that matter to employees - free ClassPass membership is often touted as the prime benefit, meanwhile no 401K matching or any interest in it despite a large funding round

1.0
Aug 11, 2016

Like the Titanic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company business model is pretty great and the rapid expansion during the previous year really created a lot of brand recognizability across its markets. The office environment is pretty easy going. A super young workforce which can be either a good or bad thing.

Cons

Even though the office is a typical (overhyped) startup that tries really hard to make it seem like such a cool place to work, the truth is that most of the employees are pretty unhappy. The senior managers aren't happy with the people their managing and most are clearly not ready or willing to be in the management positions they are in, the contributing employees are frustrated with the pseudo-positive atmosphere that's all smoke and mirrors. HR is a mess, executive leadership is all over the place, business model and strategy is constantly 'iterating'. The company is just not a good place for employees to grow or for already strong and experienced people to be thrive due to the constant change. There are a few people in leadership positions that should not be there and everyone knows it. The young workforce means that there's a lot of eagerness and youthful energy but also a lot of cattiness, whining and middle school behavior. Business outlook is not good, employee morale is low and the boutique gym/studio partners are slowly but surely turning away from ClassPass.

Viewing 7 - 9 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.