ClassPass reviews

ClassPass cannot figure out how to be straight with their customers or the partners that list on their app. There isn't enough demand in the market so they will just list random businesses without asking them and hope they accept the reservation. Refuses to properly staff customer support to handle insanely high volume. You will be asked to do more without any additional compensation, which is already below industry standard. CX leadership and directors have zero experience actually running a CX department or what good support looks likes. Continually asks for improvements while burning all employees out. The Chief Customer Officer left and they didn't bother to replace them, support rolls into revenue which is completely atrocious for getting any additional support or development as a support person. Instead of being able to help customers, leaders want support to act as a retention team to angry users who cannot figure out the incredibly convoluted credit and free trial system. They reward employees who work on weekends and late into the evening, calling them out publicly for their dedication, which basically means unless you are willing to have no work life balance, you will be seen as doing the bare minimum.

This workplace has significant issues, demanding increased effort for inadequate pay. There have been comments like, 'I can't sign these checks; they make too much.' Consequently, quotas escalate, necessitating intense work and resulting in burnout or involuntary departures. The prevalent gaslighting suggests it's about the culture, not pay, despite exhaustive changes and quota increases. Instead of a gradual approach, changes are rushed into. Unfortunately, there's a lack of growth opportunities and internal hiring. If you’re looking to be micromanaged and pressed to you limited, then this job is for you. If not; you’re better off working for McDonald, I hear the pay more.