Classic Vacations reviews

3.6

63% would recommend to a friend

(71 total reviews)

Melissa Krueger

70% approve of CEO

60% positive business outlook

Classic Vacations has an employee rating of 3.6 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Classic Vacations employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

71 reviews
1.0
Feb 14, 2014

sales reservations

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free trips ... but only their favorites get the good free trip.

Cons

deceiving ... Liars ... they have their favorites ...unless you want to brown nose, you have to work like crazy to get good sales.

5.0
Dec 29, 2018
Recommend
CEO approval
Business Outlook

Pros

I worked for Classic from 2015-17 and really enjoyed the work and my co-workers. In that time I earned a couple reward trips to some of our luxury properties in Mexico, got to take a work trip to the Dominican Republic, and won a Rookie of the Year award which also came with a trip to a 5 star resort in. I took some time away to live abroad, but stayed in contact with management and some of the friends I'd made there, and when I knew I'd be coming back I reached out to see if I could be rehired. They were helpful and happy to have me back, and coming back into the office and seeing everyone's faces again really felt like a happy reunion. I truly enjoy my position as a Travel Sales Specialist. It's a call center-type job, but there's no cold calling and when I am talking to the travel agents who call in about our product I don't feel like I'm pushing anyone to do anything they're hesitant about. I feel very knowledgeable about our products because the training is very thorough, and we have a high standard for both our product line and our customer service. If I come up against a new or difficult situation I always feel like I can get help from someone in the strong network the company has built in the last 25+ years -- some of the employees have been with the company since the beginning, which is always a great sign. It is very easy to move into other departments if you find your skills and interests lean elsewhere, and they are very good about promoting from within. I find that the job has enough variety to keep me interested day to day, and you should be prepared for a mix of high and low energy, depending on the season. They do lots of themed events to raise morale and help team members feel appreciated. The parent company is Expedia, and they offer 401K investment matching up to 6%. The health benefits are pretty good, and they also offer a wellness reimbursement, travel discounts and reimbursements, and more. The company has a great reputation with our preferred partner hotels, so if you stay with them you receive excellent treatment.

Cons

The pay structure has changed a few times since 2015, but hopefully their newest system will stick around for a while. There were times that I was not able to afford my rent despite being a top seller, but at the time I was in their main office in San Jose, which does have some of the highest living costs in the world. Sometimes the goals that they set for us seem a little ambitious given the actual day-to-day life on the phones, but I do feel like I can bring my complaints to management and be heard. It can feel frustrating on days when it seems like you're only cleaning up and changing other people's bookings and not making new bookings of your own, but that's part of the job.

5.0
Sep 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Demonstrated success... Classic Vacations started as a family-owned wholesale travel company over 30 years ago, that was purchased by Expedia in 2001, and has grown to be one of the most respected and award-winning companies in the travel industry. Over the last several years the company has doubled in size, and continues on that growth trajectory. Amazing Travel rewards ... within 6 months, you're eligible for hugely discounted insider rates at some of the world's most amazing resorts, plus the Reservations team is eligible for free training trips to Europe, Caribbean, Mexico, Tahiti, and lots more. In addition, we're always giving away fully-paid trips as prizes for all employees and you receive free Expedia "travel bucks" that increase the longer you stay with Classic. Award-winning ... year after year, consortia and hotel partners like AMEX, Signature and Virtuoso select Classic as their best, most customer focused partner in the industry. Walk into the lobby, and you'll see the awards lining the walls. Growth means Opportunity ... whether you are looking to work in Reservations, Customer Service, Marketing, Finance, Operations, Sales or IT we have it all under one roof here in San Jose. Since we're growing, it means that there are always opportunities to move within or between groups. In fact, I started my career at Classic in Finance, moved to Operations and am now managing the Reservations team. Comprehensive Training and Mentoring ... in every group, there folks committed to helping new hires learn the ropes quickly, and then teach them how to be successful over the long-run. For example, in Reservations we have 3-levels of mentor-ship: (1) we pair new folks with successful veterans, (2) conduct weekly 1:1's with dedicated sales coaching team, and (3) schedule ongoing training classes conducted by hotel, and industry partners like Four Seasons, Hyatt, Hilton, Starwood, Sandals, Marriott, AM Resorts, etc.

Cons

To be successful in the Reservations, you have to truly be willing to put in the time to learn and perfect your knowledge of some of the most fun, romantic, luxurious, and well-traveled destinations around the world.

Viewing 7 - 9 of 71 Reviews

Glassdoor has 73 Classic Vacations reviews submitted anonymously by Classic Vacations employees. Read employee reviews and ratings on Glassdoor to decide if Classic Vacations is right for you.