ClearCaptions reviews

3.5

62% would recommend to a friend

(146 total reviews)
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Robert Rae

64% approve of CEO

55% positive business outlook

ClearCaptions has an employee rating of 3.5 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClearCaptions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

146 reviews
3.0
Mar 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Great concept. It does help people. Some calls really remind you of the impact this product makes!

Cons

Towards the end we had time limits on calls, could no longer assist elderly/hard of hearing w/ things like calling internet provider if they had an outage, etc. Also, random calls from upset customers about privacy concerns, though at that point mostly all captioning done through a system, not live captioners.

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ClearCaptions Response
1y
Thank you for sharing your experience. We’re glad to hear that you valued the impact our services have on those we assist, as that mission remains at the heart of what we do. As the company has grown, we’ve had to evolve our processes to maintain efficiency while still prioritizing customer support. We appreciate your feedback and will continue striving to balance growth with our core mission of helping people.
2.0
Jan 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent Pto rate after 3 years Remote Endpoint help deaf individuals

Cons

Lack of technical ownership by management Fired for any mistake Unreasonable expectations Squeezing too much from small group instead of hiring Lack of listening to best practices Pathetic raises No bonuses No accountability Forced arbitration agreement

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ClearCaptions Response
1y
Thank you for sharing your feedback. We’re glad you valued the PTO benefits, remote work flexibility, and our mission to support the hard-of-hearing community. We take your concerns seriously and are committed to improving areas like management practices, workload distribution, and employee recognition. Your input helps us work toward fostering a more supportive and equitable workplace for everyone.
5.0
Dec 17, 2024
Recommend
CEO approval
Business Outlook

Pros

- Simple work - Fair and understanding management - Cohesive teamwork

Cons

- Some customers may be rude

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ClearCaptions Response
1y
Thank you for sharing your feedback! We're glad to hear that you appreciate the simplicity of the work, the supportive management, and the strong sense of teamwork. We understand that dealing with challenging customer interactions can be tough at times, and we’re here to support you in navigating those situations. Your efforts are greatly appreciated, and we're proud to have you on the team!
Viewing 16 - 18 of 146 Reviews

Glassdoor has 150 ClearCaptions reviews submitted anonymously by ClearCaptions employees. Read employee reviews and ratings on Glassdoor to decide if ClearCaptions is right for you.