Clearlink reviews

3.0

40% would recommend to a friend

(945 total reviews)

Mark Larkin

62% approve of CEO

34% positive business outlook

Clearlink has an employee rating of 3.0 out of 5 stars, based on 945 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Clearlink employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

945 reviews
3.0
Jan 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Company has a great culture. They are open minded, and it's quite easy to make an impact even in a large-scale company. Health Care is pretty good. Staff for the most part are great. Great job at keeping a mixture of external hires and internal promotions on the Corp. side. Was promoted within 8 months and recognized for my hard work.

Cons

Was sold on personal growth, and company beneifts that never came into fruition. Mgmnt frowned on using my allotted time off. No consistency when it came to enforcing company policies. In the Call Center, you are taught to manipulate and get away with it. In Corp. there were a lot of underqualified people that flew under the radar, due to their personal relationships with upper Mgmnt.

4.0
Jan 17, 2013
Recommend
CEO approval
Business Outlook

Pros

VP of department was fantastic (Dish dept), and sales coaches seem to care about you as an individual. Compensation can be decent. Culture is active and fun. Annual trips to Vegas for a large number of the floor, and Mexico for the top performers. Sends a few people each year anywhere in the world for a week (trip of a lifetime award). Management will sit and listen to your goals and help you reach them, both inside and outside of work. I have had the CEO and VP approach me outside of work and talk to me about my personal life, goals, etc, which has been great...definitely didn't have to go out of their way to do that, but they did.

Cons

While the coaches and mid-level management seems to take an interest in your personal life, the amount of professionalism there (or lack thereof) makes it tough for someone to break out of the daily grind on the phones and advance (unless you're friends with the management already). I don't know if this is any different from any other center, so calling it a "con" is a little ignorant on my part, but this was my experience. All of the coaches on my floor (with the exception of one) have been friends long before their time at CLEARLINK, which seemed a little odd. They do care and get along with the staff, and from my perspective they looked like they really wanted to help people that wanted to help themselves, but there definitely was a nepotistic streak on the floor when it came to advancement. I'm not sure how much this ends up being a "con" over anywhere else, that was just my experience.

1.0
Jan 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Paid weekly Watch a lot of youtube videos

Cons

Trainers are very un professional, they swear and are not very educated Didn't pay what I was supposed to get unless I went to HR to go over my hours Hired anyone off the streets Said not to use cell phones on floor but upper management used it all the time FAVORITISM

Viewing 931 - 933 of 945 Reviews

Glassdoor has 973 Clearlink reviews submitted anonymously by Clearlink employees. Read employee reviews and ratings on Glassdoor to decide if Clearlink is right for you.