Clever Devices reviews

I'm sorry that you felt that upper/senior management does not understand the process or conviction that it takes to be in the field. With being in the field, updates and assignments usually come in, in the early morning, which is why the techs are updated on the early morning call. This is something that is discussed during the hiring process to ensure that our field service techs understand the process on finding out about work and location for the day. Of note, its important to know that our upper management in service were once Field Service Techs as well and do understand the hardship that not knowing where you will be assigned until morning can cause, but until the customers let us know where and whatis needed, we cannot assign our techs to specific sites.

Thank you for you kind words on our dedicated and intelligent employees. We do strive to provide the best experience with us and do appreciate your thoughts on our onboarding procedure with getting information to help you ramp up on our products and environment. Its important to us for all employees to have the tools that they need to be successful and this helps us a great deal to move forward with fixing our tough spots.