Pros
Cloudera engineers, instructors and professional services people are excited about what they do. They're more than helpful and encouraging with questions because they understand that the more people we help accomplish their goals, the better we'll all do. Cloudera is a company that is engineering solutions to questions that customers are just now recognizing that they have. Therefore, everyone at Cloudera is more than happy to help me answer student questions honestly, from engineering to support to management. If you've ever worked at or with a company where you were afraid to suggest something or ask a "stupid" question, you'll be very pleased how you're treated as an employee or customer of Cloudera's.
Cons
Cloudera is moving so fast that there's often many ways that we can improve our own internal processes (or ditch them). We've recently "slowed down" a bit and are focusing on stability, and I think this will help very much in the long term.