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      Co-op

      Engaged Employer

      Co-op reviews

      3.7

      66% would recommend to a friend

      (6,263 total reviews)
      avatar

      Kate Allum

      49% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Co-op has an employee rating of 3.7 out of 5 stars, based on 6,263 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      6K reviews
      5.0
      Nov 3, 2025

      Great team

      Funeral arranger
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very rewarding job, great team to work with, manager is very clear and direct. Trying to give families what they need and want.

      Cons

      sometimes feel very senior management are not quite understanding grief. Pay isn't fantastic for what we see and do...being around grief everyday is hard.

      avatar
      Co-op Response
      8mo
      Thank you so much for your thoughtful review. Our funeralcare teams do amazing work supporting our customers in what can be one of the most difficult times of their lives. We're pleased to see that you find the role rewarding and that you and your team are providing the care and support your customers need. I will share your feedback on to the relevant teams, but please share your concerns with your manager, or through the various internal feedback channels such as Talkback or through your local colleague voice representative to make sure your views are heard locally.
      2.0
      Oct 15, 2025

      Bad

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Honestly there isn't much that sticks out to me thats good anymore but its heavily dependent on which store you work in. Pre covid things were pretty good for the most part, it was a nice place to work overall.

      Cons

      Increasing workload whilst store hours are being taken away. Every new tool or way of doing things that was supposed to make our lives easier and help us get more done comes with cut hours and then dosn't work anyway. Less staff on shift on average leading to concerns about safety in store. Shop lifting and disorder continues to get worse. No support from head office and if you find yourself in the middle of an incident get ready to be investigated for it and potentially disciplined. Health and safety in stores due to poor maintenance and just generally being in unsuitable locations constantly overlooked and ignored. You feel pressured to engage in unsafe work to meet expectations. Cliquey management at the local and regional levels. Poor pay for the work load. Team leaders in particular are being taken for a ride since the Team Manager role was axed. Customer Team Members work load has also increased without a decent rise in pay. Stress, stress and more stress.

      avatar
      Co-op Response
      8mo
      Thank you for sharing your feedback and for your long service with Co-op. We’re concerned by the issues you’ve raised around workload, safety, and support. These are serious matters, and we want to be clear that no colleague should feel pressured to work unsafely or unsupported during incidents. We know recent changes and new tools were intended to improve efficiency, but they should never compromise safety or wellbeing. Your comments about store conditions and support during incidents will be reviewed, and we’ll continue to invest in improvements where they’re needed. If you haven’t already, please raise these concerns through your manager or our People Team, or use the confidential Speak Up line. This helps us act quickly and ensure the right support is in place. We’re committed to creating a safe, respectful workplace and appreciate you taking the time to share your experience.
      2.0
      Oct 4, 2025

      Was good but not anymore some managers think they are police

      Warehouse operative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good set of people on the floor and good pay

      Cons

      Use to love coming to work but most of the good managers have left or are leaving. Other managers get bullied by other managers if they try to support you and some manager act like they are police with one who always shouts that he needs a body cam and hides behind pallets to spy on you or waits outside the toilet timing you waiting for you to come out

      avatar
      Co-op Response
      8mo
      Thank you for sharing your experience and for your long service with Co-op. We’re pleased to hear you value your colleagues and the pay, but we’re concerned by the issues you’ve raised about management behaviour. We want all colleagues to feel respected and supported at work. Bullying or harassment is never acceptable, and we encourage anyone who experiences or witnesses this to raise it with their line manager, our People Team, or call our free, confidential helpline on 0800 640 9088 so we can act quickly. It’s good to hear you now have a supportive team manager, but no one should feel targeted or stressed by others. We’re committed to creating a positive and inclusive culture, and feedback like yours helps us understand where we need to improve. If you’d like to share more details, please reach out to your manager or our People Team so we can look into this further. If you're unsure how to raise this, the Ask Bobbi feature in MyHR can help support you.
      Viewing 274 - 276 of 6,263 Reviews
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      ReviewsCo-op reviews

      Glassdoor has 6,731 Co-op reviews submitted anonymously by Co-op employees. Read employee reviews and ratings on Glassdoor to decide if Co-op is right for you.