Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (662) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 602 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 281 reviews)); "Great team manager and colleagues" ((in 261 reviews)); "Great people and place to work" ((in 255 reviews)); "good benefits and build relationships" ((in 170 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 365 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 291 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 194 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,264 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,264 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,264 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews

2.0

Aug 17, 2025

Good pay but Toxic workplace

Team leader

Recommend

CEO approval

Business Outlook

Pros

- Good pay - A lot of other young people working there that you can get along with.

Cons

- Extremely toxic workplace, area manager has favourites and therefore, when you have an issue with one of her favourites, it doesn't get resolved. - They expect your whole life to revolve around the job even if you are just working part time alongside university. - If you work overtime, you wont see that pay until next months pay check. - Constant shoplifting, that you are apparently not allowed to sort out the shoplifters, but will also be made to feel like its your fault if they get away with a large quantity of stuff. - No security guards.

Co-op Response

8mo

Thank you for your review and feedback. We're sorry that you feel this way. In regard to shoplifting, we apply a safety-first policy, in that colleagues should not to attempt to intervene. If you've been made to feel responsible then this is not acceptable and suggests that there is a misunderstanding on what our policy entails. You've also made some serious allegations about your operations manager and we'd like to know more about this. Please use the former colleague contact form to tell us more about your experience. You can find the form at colleagues.coop.co.uk/contacts

2.0

Aug 9, 2025

It's a job

Team leader

Recommend

CEO approval

Business Outlook

Pros

It's a job The team I work with

Cons

Wages, you are just a number company doesn't care about you

Co-op Response

9mo

Thank you for taking the time to submit your review and share your feedback with us. We're sorry that you feel this way and we're concerned for your wellbeing, please talk to your manager about how you are feeling or reach out to our colleague assistance programme, details of which can be found at colleagues.coop.co.uk/contacts .

2.0

Jul 22, 2025

Disappointed by upper management

Customer team member

Recommend

CEO approval

Business Outlook

Pros

- The team leaders in this store are absolutely excellent and worth their weight in gold - staff discount - marginally above minimum wage

Cons

- Shift patterns can be unfairly allocated due to a lack of staff - Chronically understaffed - No manager for about a year now - staff expected to struggle on even though we are making them insane amounts of money as a flagship store! We absolutely need a manager - area manager doesn’t seem to care or help when needed

Co-op Response

8mo

Thank you for your review and feedback. We're sorry to hear that things have felt so unsettled for you. We've checked and can see that a very experienced manager has transferred in the last few months and we hope that things are starting to improve for you now. Please do share any concerns you have with your manager and I am certain that they will be able to support you.

Viewing 277 - 279 of 6,264 Reviews

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