CoStar Group reviews

2.7

33% would recommend to a friend

(3,023 total reviews)
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Andrew C. Florance

31% approve of CEO

38% positive business outlook

CoStar Group has an employee rating of 2.7 out of 5 stars, based on 3,023 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CoStar Group employee rating is 22% below average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Feb 15, 2018
Recommend
CEO approval
Business Outlook

Pros

- There are good people as well as snakes who snitch to upper management. - Salary is good for

Cons

- punitive management techniques - extreme micromanagement - business model needs to be adjusted to suit the UK - managers have no knowledge of real estate - Its a glorified call centre

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CoStar Group Response
8y
Thank you for providing us with feedback. Much of our research is conducted on the phone as it remains the most effective way to obtain information regarding commercial real estate. Our research interviews with property professionals such as surveyors, brokers and agents are the backbone of our organisation and are a crucial part of the work we do for our clients. Our research team’s interviews ensure that our data is credible and up to date, creating value and enabling multi-million pound decisions daily.
1.0
Jul 14, 2017

A company on self destruct mode...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salary. Great, hard working fellow employees.

Cons

Up until around 3/4 years ago, Costar was a great place to work. There were lots of benefits, opportunity, and trust between management and researchers. It was a job I thoroughly enjoyed and could see myself continuing to do for as long as I was able. Unfortunately, this has completely turned around in this space of time. It became a horrible place to work. Higher management have zero respect for employees. Their excuse that a few bad eggs have made it this way, means that those who have worked hard, put in the extra effort (and given up any sign of work/life balance) for years, get treated like nothing they've ever done has been good enough. People are leaving at any chance they get, realising the consistent anxiety and feeling of worthlessness is not worth the pay cheque. Consistent unrealistic targets and off track projects. The US have no thought about the differences in culture and business over here. The most successful companies do not treat their employees like this, and I fear this company is slowly destroying itself one employee at a time. It's such a shame...when will they realise...?!

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CoStar Group Response
8y
Thank you for your time with us, it is unfortunate that as we changed to adapt to a competitive environment the role became less of a fit. We’re listening here and through manager 1-1s, our employee engagement survey, and executive leadership.
1.0
Mar 12, 2017
Recommend
CEO approval
Business Outlook

Pros

I don't know if any of the pros actually out-weigh the cons but if I had to pick a few 'pros' they would be: - Good salary for an outbound call centre - The people are the nicest bunch you could ever meet; with the exception of the management team - Free tea and coffee - The office is nice enough - The five week induction training is enjoyable and delivered well

Cons

Where to start.... - Management are dictator-like and unskilled. In their defence, they are as scared of losing their jobs as their counterparts. Spineless invertebrates with no ability to defend their extremely high-skilled and hard-working staff or themselves. There are managers who have some good skills and as a management team they can probably form one good manager minus a spine when combined. - The highest staff turn-over I have ever witnessed. The lack of investigation into why this is; no exit interviews conducted by their pitiful HR department and no measures taken to reduce or even address this. - The senior management team have an excessive degree of arrogance and ignorance: believing that their staff won't leave due to salary or that their staff are easily replaceable; believing that their clients like them remotely and will tolerate the bombardment of calls; believing that their ridiculous branding script is making them look good to clients; believing that their employees actually want to work for them and believing that their American operation can be emulated throughout the world with no adaptions across different countries. There is nobody who works here who is HAPPY to work here; they either do it whilst looking elsewhere or because it suits their work/life balance. - The work is mundane; the goal posts are constantly changed; unachievable targets; performance management if you don't achieve the targets; investigations and disciplinaries if you do achieve the targets; the staff morale is so low that multiple people cry at work each and every day. - The place is categorically the worst place I have ever worked. The salary is not sufficient compensation for the personality transplant you require when you join this company. You lose a sense of self each and every day that you work there, you will slowly forget how to tell jokes, laugh, smile, have positive thoughts and enjoy life but you can always use your tears to season your free tea and coffee I guess....

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CoStar Group Response
9y
Thanks for leaving a review and for your time at CoStar. We are constantly gathering input from the research team and are listening via our annual employee survey, manager 1:1s and Glassdoor. Our metrics are designed to help researchers excel and to deliver exceptional value for clients. We want every CoStar employee to be engaged with and enjoy their role. Ultimately it sounds like this position was not a good fit. We appreciate your work while you were here and wish you the best of luck in future endeavors.
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