The process, and to an extent the benefits.
We are still trying to pivot from being a small company to being a big one. A lot of our processes are very poorly developed. Like...we don’t have a real intranet or a wiki. I had that at a shop so small I had to help write it in C#.
We switch software so much that some of my people are on Fuze, some on Slack, and some are on Skype. God knows why we change software so much. We are a grown up company now. We need to do big company things like Skype for business, and Slack. Fuze is Busch League. Who cares if it saves a few bucks. Stop switching things. Pick stuff and stick with it. We’ve had two pay systems, share point, Box, a teleconference bridge, Go2meeting, CoalfireOne, and god knows what else in the last year alone. Just. Stop. It confuses us and makes us look dumb to customers because it’s like I’m always on my first week at work learning this stuff. I need to invest my time in supporting clients and not learning ancillary pieces of software. Half the time I can’t find people on Fuze, slack, or Skype and I have to call their phone anyway, which defeats the purpose of having them and paradoxically takes more time, which is the very thing automation is designed to eliminate anyway.
Pick 1 tool of each type, force everyone on to it, train them, and stick with it.
The benefits are average. If I could tweak something, I’d give better benefits. Other firms with our level of talent pay you a technology stipend every month, they pay for your gym membership, and after you vest they do 10% 401k matching. Now I get that those firms have 100 people and we have 600, but we want to keep our talent because cyber has negative unemployment. I also don’t know our top line and bottom line, so maybe the reality of our business means that better benefits are crazy talk. I don’t know. We are so much better than the companies I’ve worked at in the past though, and we are better than the vanilla Fidelity net benefits account that I’ve had at my last 3 jobs and the same standard healthcare that I’ve also had at my last 3 jobs.
The fact that these are the worst things that I have to complain about clearly indicates that things are going well here.